Healthcare Services
One-stop language solution for your Medicare Advantage and Medicaid plans
TRANSLATION OF CMS-MANDATED MATERIALS
Ensure compliance with CMS by translating your vital materials, such as EOCs, ANOCs, and SBCs.
TELEPHONIC INTERPRETATION
For CMS secret shopper calls, over-the-phone interpretation support and staff is available in all six languages of CMS audits.
WCAG 2.0 AA REMEDIATION WITH PDF/UA
Remediate your digital and PDF assets to ensure compliance with the ADA (Americans with Disabilities Act).
SECTION 508 & 504 REMEDIATION
Remediate all of your mandated materials to ensure compliance with CMS and the ADA (Americans with Disabilities Act).
ALTERNATIVE FORMAT REQUESTS
Alternative formats are available, in all services, for members who are hearing or visually impaired,
including braille, large print, and audio recordings.
DOCUMENT TRANSLATION
Translation, editing, and proofreading are available in 170+ languages for your commercial and mandated materials for annual enrollment periods, coverage determination letters, foreign language claims, etc.
SAME-DAY CLAIM TRANSLATION SERVICES
You can expect 24-hour turnaround times for claim denials requiring translation in languages other than English.
TRANSCRIPTION & TRANSCREATION
We offer transcription of your live customer service calls and transcreation to ensure your taglines are understood in 170+ languages.
WEBSITE & SEO LOCALIZATION
Launching your site for global markets has never been easier. We ensure the process of creating, launching, and optimizing websites in multiple languages is simple and cost-effective.
MULTIMEDIA LOCALIZATION
Your multimedia content will only connect with your audience if the meaning is captured and conveyed correctly. Our team ensures that your content is produced, created, and localized to engage your customer.
INTERPRETATION
(PHONE & IN-PERSON)
We offer interpretation services for all of your needs. From over-the-phone to interpretation for conference services, you can rely on us to provide professional and subject-matter expert linguists in 170+ languages.
MULTICULTURAL ADAPTATION
Adapting branding, marketing, and advertising for global markets can be challenging. That’s why we place significant time and effort into producing source-language copy and creative to ensure highly effective campaigns.
EVIDENCE OF COVERAGE BUILD-OUTS
Create, translate, and remediate your EOC documents, helping you to cut down on cost and turnaround time by up to 47 percent.
